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Set a Spell
BizChair.com gives customers a closer lookSpecialty retailers are always searching for strategies that separate them from mainstream stores selling similar products. BizChair.com has an additional...
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So Shoppable
London fashion retailer takes off with digitalA SOS.com Ltd., a London-based global online fashion and beauty retailer, has its arms wrapped around this thing called the digital universe.The company...
View ArticleMobile Gets Rolling
Retailers are increasingly feeling the impact of mobile technology everywhere from marketing and merchandising to the in-store experience.According to comScore, smartphone adoption in the United States...
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The Favorite 50
Apparel and footwear retailers dominate the list of successful online merchantsA Special Report Sponsored byClick on chart to see a sortable list of the Favorite 50.O reo is America’s favorite cookie....
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Meeting Demands
Macys.com’s customer-centric philosophy lifts sales and satisfactionA Special Report Sponsored by There’s a poster hanging on the wall of Jeff Kantor’s office that reads, “Put the customer at the...
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Pay to Play
Google Shopping switches to paid listingsA Special Report Sponsored byGoogle’s free product listings disappear in October — but with months to plan, it should come as no surprise. In fact, for those...
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Measuring Up
STELLAService lets retailers compare customer service against the competitionA Special Report Sponsored byAt a time when retailers are growing increasingly competitive over market share, customer...
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Clear Skies Ahead
Lands’ End puts global e-commerce into the cloudA Special Report Sponsored byT he conversation about the cloud has shifted. Instead of convincing IT teams of its effectiveness, many retailers are...
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Godiva Gets Personal
Testing and targeting tool allows for deeper customer experience More and more consumers are seeking the information and convenience they derive from e-commerce when shopping in the bricks-and-mortar...
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Express Yourself
Serena & Lily lets shoppers personalize their purchasesOnline consumers increasingly look for tools to make their virtual shopping trips more effective, enjoyable and informative – applications...
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Rakuten’s E-commerce Strategy
Japanese e-commerce company Rakuten is expanding rapidly and has businesses in the Americas, U.K., Europe and Asia. E-commerce sites include PriceMinister in France and Spain, Buy.com in the United...
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The State of Russian e-commerce
Russia’s online retail market is headed up by Germany-based trading company Otto Group and the multi-channel banners of its subsidiary Otto Group Russia — general merchandise e-commerce player Ozon...
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Shopping in the Round
Technology puts a new spin on product imagery Online shopping is the norm for many consumers, and these information-hungry shoppers are demanding more data about products they might order. The largest...
View ArticleBeating The Holiday Blues
Make Their Hearts Sing sidebarWhile Wild Things is pleased with the initial results from its customization tool, the company did not tie its holiday sales fortunes entirely to the new...
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Make Their Hearts Sing
Wild Things builds loyalty through customization toolCustomization has become a key tool for multi-channel retailers to drive online customer engagement, especially as a slowly recovering economy makes...
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Zalando’s Expanding Footprint
German shoe and fashion retailer Zalando will focus on existing markets after sales grew 125 percent to $1.48 billion in 2012 and losses after interest and taxes widened from $83 million to $125...
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Power of Suggestion
Lane Bryant drives sales through personalized recommendation toolThe way Rob Holloway sees it, making clothing recommendations for an online shopper is equivalent to putting a sales associate in a room...
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The Monthly Bagel
Online subscription re-order system proves a winner for Zabar’sZabar’s, a New York City institution for more than 70 years, started out as one counter in what was then Daitch Market on Manhattan’s...
View ArticleFormalizing Industry Curiosity
Author, anthropologist and folklorist Zora Neale Hurston observed that “Research is formalized curiosity. It is poking and prying with a purpose.” The Shop.org team devotes quite a bit of time to...
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Increasing Interactivity
Hollister engages its core market across digital experiencesSocial media plays an increasingly influential role in customer/company interactions, and businesses actively seek out those interactions. As...
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